- To return, you must call within 5 days of receiving the item.
- Returns must be accompanied by receipt, and returned in the same condition as shipped.
- No returns on lay-a-way or sale items. All items with any offer, discount, or free merchandise included or attached are considered sale items.
- Shipping charges will not be refunded unless the item was damaged in shipping.
- With any special order, a deposit of 25% is required and is non-refundable and non-transferable.
If order was shipped out and is being returned due to damage in shipping buyer must notify us and the shipper to have the original packing inspected. You must accept a replacement or if none is available we will credit amount of payment to charge card or if paid by check we will issue a check, after we receive the returned merchandise. If you paid with a personal check please allow 2-3 weeks for the check to clear.
- Minimum initial amount of item eligible for lay-a-way plan is $50.
- Up to $100, lay-a-way payments are 1/3 down, 1/3 in 30 days,1/3 in 60 days.
Over $100 to $500, 6 equal payments due monthly.
$501-$1,000, 10 equal monthly payments.
For lay-a-ways over $1,000, payment plans may be negotiable, please contact us.
- Lay-a-way deposits and payments are non-refundable and non-transferable. If a lay-a-way is canceled at any time, all payments to date are forfeited.
- If a payment is more than 60 days late an item will be returned to stock and deposit and payments will be forfeited.
- Sale items under $200 are not eligible for lay-a-way. All items with any offer, discount, or free merchandise included or attached are considered sale items, and are not eligible for lay-a-way.
- Item will be shipped by decision of the seller using the most economical and/or safest method. All shipments will be insured.
Ashton Drake products purchased at suggested retail receive free shipping and insurance.
All other items:
Under $100- actual cost
$100-$500- Minimum payment of $4.95
Over $500.00: We will pay a negotiable portion of actual freight and Insurance charges.
All sale or discount items buyer pays total for all freight and Insurance charges.
- If the buyer wishes delivery other than the most economical shipping expenses must be paid by the buyer.